Thank you for choosing Payquipo. We understand that there are various circumstances where you might need to request a refund. This Refund Policy outlines our procedures and guidelines to ensure that every user has a fair and transparent experience when it comes to refunds.

Typically, refund processing takes between 5 to 7 business days. However, the time it takes for the funds to appear in your account can vary depending on your payment provider or financial institution.

Eligibility Requirements

To qualify for a refund, you must have made a legitimate payment through Payquipo and have a valid reason for your request. Valid reasons include failed transactions, unauthorized charges, or dissatisfaction with the product or service you received.

All refund requests will be carefully reviewed by our team before approval. We reserve the right to deny any claims we consider to be fraudulent, abusive, or that do not meet our eligibility criteria. To initiate a refund, please reach out to our customer support team through one of the contact options listed on our website or submit your request via your online account dashboard. When doing so, please provide as much information as possible about your payment, including the transaction ID, payment date, and the reason for your request.

If your refund request is approved, the amount will be returned using the same payment method you used for the original transaction, unless we agree on an alternative method beforehand. Once approved, please allow 5 to 7 business days for the processing of the refund. Do keep in mind that the time it takes for the refund to show up in your account can vary based on your payment provider or bank.

Products Not Eligible for Refund

Certain products and services may be labeled as non-refundable unless otherwise stated. This includes items like digital downloads, software licenses, subscriptions, and personalized products. We encourage you to carefully review the product descriptions and terms of service before making your purchase.

Additionally, any fees associated with using Payquipo, such as transaction fees or service charges, are non-refundable in all circumstances.

Chargebacks

If you have a dispute regarding a payment, we strongly urge you to contact our customer support team before initiating a chargeback with your bank or financial institution. Chargebacks can significantly impact both our business and Payquipo, so we prefer to work towards amicable solutions whenever possible.